RHB Customer Advocacy is an independent team within the RHB Banking Group dedicated to supporting customers with their feedback and concerns. We remain committed to supporting you every step of the way.
You may reach us through the following channels:
📞 Call us +603 9206 8090
Operating Hours:
Mon–Thu: 8:45 a.m. – 5:45 p.m.
Fri: 8:45 a.m. – 4:45 p.m.
📧 Email us:
customer.advocacy@rhbgroup.com
Customer Advocacy, Group Customer Experience
rajini.nadarajan@rhbgroup.com
Ragini Nadarajan
Head, CX Advocacy & Complaint Resolution
asnida.abdul.razak@rhbgroup.com
Asnida Bt. Abdul Razak
Lead, CX Advocacy
📬 Mail:
Customer Advocacy, Group Customer Experience
Level 2, Tower 2 RHB Bank Berhad, Kuala Lumpur
Please click here to learn more about our resolution journey and the available options to ensure a fair outcome.
BNMLINK has been set up as a complaint resolution arm of BNM. If you are not satisfied with the response we provide, you may refer to BNMLINK for redress of your complaint.
Call: 1-300-88-5465 (1-300-88-LINK)
Call Overseas: 603-2174 1717
Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday – Friday except public holiday)
Website: bnm.gov.my/BNMLINK
Mail: Bank Negara Malaysia, P.O. Box 10922, 50929 Kuala Lumpur
FMOS is an alternative complaint/ dispute resolution body to review financial claims or disputes if you are not satisfied with the resolution provided by us.
Call: 03-2272 2811
Email: comms@fmos.org.my
Website: https://www.fmos.org.my
Mail: Financial Markets Ombudsman Service (FMOS) (Formerly known as Ombudsman for Financial Services) Level 14, Main Block, Menara Takaful Malaysia, No. 4, Jalan Sultan Sulaiman, 50000, Kuala Lumpur
PIDM Membership Representation
